Service was pretty decent on my visit today to the store. Based on my experience I am updating my previous 2 star rating to 4 star rating.

Great place with the small, neighborhood feel. The staff are all friendly and I've been able to get great items that are not found at big chain hardware stores.

More expensive than the other two big box hardware stores, but the staffs are friendly, accessible, knowledgeable, and want to help! It's well worth the small price differences for the reduction in searching time plus many great tips the staff will provide you with.

I couldn’t be more pleased with the attentive, friendly, and professional service. I just purchased a Weber Grill that needed to be hooked up to a large propane tank, not the typical 20 gallon tank. The delivery of the new grill and removal of my old grill from my deck needed to be coordinated with my plumber. All parties arrived within 5 minutes of each other. The men from Ace were in and out in 15 minutes. My plumber worked here for an additional 15 minutes hooking up the new grill. I want to do a special shout out for Ray, at Suburban. THANK YOU! They now have a hardware customer for life.