Owner very friendly and very helpful, helping me to find exactly what I needrd

Customer friendly, like small old time hardware store, have everything, offer specials.

Definitely "the home of the helpful hardware folks". On more than one occasion I was about to leave empty handed but before I could walk out one of the crew will ask "did you not find what you were looking for" and after I tell them what I was looking for we go back and they find it. I think each time I left with a smile on my face.